Shipping policy

SHIPPING POLICY

Orders are normally shipped within 48 hours. In most cases, orders take anywhere from 2-6 business days to reach their final destination when shipped in the USA. International shipments can take 4-11 business days or more depending on customs. We currently do not ship to APO/FPO or PO boxes.

For international orders, shipping costs do not include duties, taxes or other import fees assessed by governments outside the United States. Additional import duties, taxes or fees assessed once your shipment(s) reaches the destination country may vary and are your responsibility as they are not within the control of Ballistic Golf™. When you order goods to be shipped to a foreign country, the recipient is the importer of record and must comply with all local laws and regulations in connection with the shipment. Please note that the value of your order(s) must be listed on the outside of your package for customs purposes. Customs may elect to open your package(s) and inspect all goods. Please contact your local customs authorities with any questions regarding fees and inspections.

A tracking number will be sent to you once your order is picked up by the carrier. If your order has arrived damaged, please contact us within 24 hours of receipt to file a claim and get a replacement.

All purchases from this website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

If you have any questions, please feel free to contact our Customer Service representatives at support@ballistic.golf

RETURN AND REFUND POLICY 

You may return any unused items without penalty for a refund or exchange within 30 days from the original purchase date. Before sending anything back, you must email for a return authorization. No returns or exchanges after 30 days.

Custom clubs are returnable within 30 days if you are not satisfied with their performance. However, if you have a mistake while inputting on your order, we will do our best to rectify the situation to your satisfaction, but if the error is on your end during the ordering process, we may not honor your request for a return or exchange. 

Shirts, Hats, and other accessories at our discretion may be returned for a store credit, any additional shipping costs are the responsibility of the buyer.  Be sure to contact us,  there is almost always a solution to every problem.

All damaged or faulty items received must be documented and notice received within 24 hours of acceptance of package. We stand behind our products 100% and ensure they are depicted as shown on this site and will arrive in the same manner. If due to shippers error they do not, please let us know so we can make arrangements for replacement or refund.

CONDITIONS

By using the Ballistic Golf™ website, you agree to any and all conditions stated above or implied here or anywhere else on our website. All images and content are owned by Ballistic Golf™ and cannot be used or distributed without written consent.